AI Job Summary About
Junior Technical Business Analyst role in the Oracle team Analyzing business needs, resolving tickets, and providing data-driven insights Ideal for recent graduates in HR, Finance, or related fields Requirements Bachelor's Degree in HR or related field Strong interest in technology and user experience Proactive mindset and strong communication skills Double degree in Business and Information Technology is a plus Familiarity with Oracle applications is a plus THE WORK: Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.
Key Responsibilities: Ticketing: Monitor and prioritize incoming support tickets. Collaborate with cross-functional teams to ensure timely resolution of issues. Escalate complex tickets as necessary. Data Analysis: Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement for discussions with client teams supported by experienced Accenture staff. Prepare reports and dashboards to communicate findings to stakeholders. Process Improvement: Adhere to ticket management processes. Work with stakeholders to recommend and implement process enhancements based on ticket analysis. Assist in developing best practices for ticket management and resolution. User Support: Provide first-level support for users by addressing common issues and inquiries. Document solutions and update knowledge base resources for future reference. Stakeholder Collaboration: Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs. Liaise with technical teams on issues that require and develop Oracle fixes. Gather and document user requirements for system enhancements or new features. Qualifications/About You: Educational Requirements: Bachelor's Degree in HR or major in HR preferred (open to Finance / Economics / Accounting), or any related field. Skills and Attributes: A strong interest in technology with a focus on enhancing user experience and driving customer satisfaction through innovative solutions. Proactive mindset, eager to take on challenges and learn from each experience. Strong written and verbal communication skills, with the ability to present confidently to clients, both in person and virtually. Adaptable and resilient, able to handle challenges and shifting priorities with ease. Nice to Have: Double degree in Business (HR, Finance) and Information Technology. Familiarity with Oracle applications or related systems is a plus. Passionate about improving customer experiences and committed to making a meaningful impact in the field. Benefits of working at Accenture: Learning & Development: Access to Oracle Learning & pathways for certification 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace Flexible Work Arrangements centered around Accenture's Truly Human ethos. We are proud to be in the top 3 of last year's Diversity & Inclusion Index! Job Type: Graduate Jobs
Work Rights: Australian Permanent Resident, Australian Citizen
Locations: Sydney, Melbourne
Position Start Date: Feb 2025 (approx)
Closing Date: 27th Jan 2025, 9:23 am
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