Overview
As a Regional IT Analyst, you'll be pivotal to the maintenance and administration of our global time management system UKG (previously known as Kronos).
If you are an enthusiastic individual with excellent customer service skills and looking to be a part of our exciting and dynamic team, we offer a range of benefits and will support your progression and development as you start your career journey with us.
Principal Responsibilities
Working closely with the Global Time and Attendance Team along with the local region team.
Day to day responsibility for ensuring Incident and Requests are logged, tracked, resolved, and measured within the given SLAs, whilst ensuring adherence to ITIL processes.
Management of individual work queues.
Ensuring requirements capture and sign off for any new regional implementations.
Updating any current existing requirements within UKG that are governed by changes to Enterprise Agreements.
Ensuring training is given.
Escalating to the Global Time and Attendance Team any non-standard requests for features.
Ensuring all tickets are logged and tracked in the service management platform, Service Now.
Ensuring the correct priority is given to Incidents.
Creating and sharing of knowledge documents.
Ensuring processes are executed to the set targets and SLAs.
Ensuring Devices are active and collecting correct information.
Implementing and monitoring devices along with system health.
Requirement gathering for new features and requirements.
Creating and maintaining Data views within the UKG Application.
Assisting with Implementations in Menzies Stations.
Candidate Requirements
UKG knowledge at Admin / Manager level.
Knowledge of operational business.
Demonstrable experience in a Service Desk environment.
Excellent telephone manner.
Ability to problem solve.
Excellent customer service skills.
Ability to work within a team environment.
Excellent written and verbal communication skills.
Can work under pressure.
Ability to work independently.
Knowledge of Enterprise Agreements.
Proficient in English with a secondary language of Cantonese preferred.
Diversity
Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
Please feel free to contact the recruiter below if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you?
If so, please click apply now!
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