Management - Area / Multi-site (Retail & Consumer Products)
Full time Ingenia Communities owns, operates, and develops a fast-growing portfolio of residential communities & holiday parks across the eastern seaboard. We employ over 1,400 people across 120 parks and communities, as well as two corporate offices in Brisbane & Sydney.
What's on Offer? Competitive salary package + bonus Hybrid Workplace Paid Volunteer Leave as part of giving back to the local community. Staff discounts at our Ingenia Holiday Parks About the Role Due to an internal promotion, we have an opportunity for an Area Manager to provide leadership across a group of our Ingenia Lifestyle Communities in Queensland. This role will work to drive positive resident experiences and staff engagement to optimise the value of Ingenia's Communities. Ingenia Lifestyle Communities are a collection of unique communities in nature rich locations, designed for our residents to stop waiting and start living!
This is a great opportunity for an individual with experience managing multiple sites. You will be an individual driven by a passion for enhancing team member and resident experiences. This is a multi-site opportunity that will be based in Hamilton, Brisbane. This role will require you to have your own vehicle when travelling across sites. A car allowance is provided.
Responsibilities Drive positive resident engagement and sentiment across all Ingenia Lifestyle Communities, ensuring an industry leading lived experience with your passion for customer obsession. Day to day management of all operational assets under your portfolio. Drive profit performance for the portfolio & ensure enhancement of the capital value of assets under management. Ensure a consistent and harmonious engagement with residents and their families, as well as building relationships with key local / state-based stakeholders. Professionally and proactively handle resident feedback and resolve any issues that cannot be resolved at a Community level in a timely manner. Ensure the successful delivery of resident engagement programs and internal promotional activities. Formulation of annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program. Ensure the delivery of the portfolio Operational business plan in line with the Head of Operations. Develop and implement resourcing plan for portfolio. Collaborate with key internal stakeholders planning & developing greenfield & in market communities, including sales, development, marketing, design and acquisitions. Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors. Lead by example – support, coach, motivate and engage the team to be high performers and reach company and team goals. About You Previous experience / background in retirement living sector highly regarded. Previous experience as a multi-site operator. Strong focus on enhancing the resident experience and creating moments that matter. Demonstrated experience optimising the employee experience to achieve positive commercial outcomes. Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels. Ability to identify and implement opportunities. Strong negotiation and influencing skills with the ability to think and operate laterally within the business. Please note that to be considered for this role you must be able to work in Australia and be able to provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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