The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities : Create complex project plans, perform impact analyses, solve / work high impact problems / projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical / strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Operate with a limited level of direct supervision Exercise independence of judgement and autonomy Act as SME to senior stakeholders and / or other team members Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets Qualifications : 6-10 years of experience in roles centered around infrastructure delivery (application hosting and / or end user services) with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors' products and services Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and / or global environment preferred Effective written and verbal communication skills Effective analytic / diagnostic skills Ability to communicate technical concepts to non-technical audience Education : Bachelor's / University degree, Master's degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Team / Function Overview Citi's Market Data Services (MDS) team supports global platforms and services, working with many vendors that deliver real-time financial market data, and supporting 1000s of desktop and application subscribers, globally. MDS are looking for an experienced support professional to join our existing MDS team of APAC. The role would be based in Sydney but working alongside our dynamic support team in APAC, providing production support in a demanding diverse business user base.
Role / Position Overview At Citi, we provide a fast growing, and personally challenging environment. We require anyone with excellent enthusiasm to join us and make an impact in supporting and improving the stability of our market data production environment. As an MDS support analyst you will be working with our MDS colleagues in EMEA and NAM to ensure round the clock support of Market Data Services infrastructures. The role also provides you with unique opportunities to take part in varied project and engineering work, as well as BAU support.
Key Responsibilities : Be part of a team providing daily support for market data infrastructures and systems, ensuring market data environments are performing optimally Provide knowledgeable and timely support to our consuming vendor desktop and applications users Installation and support of local market data systems, packaging of the applications may be required Engage Citi network team for network setups as needed Communicate with Citi operations and technology partners on a regional or global basis Keep market data users updated during production issues, working with incident management and production support teams Collaborate with other production support colleagues across the region on global stability initiatives Work closely with service vendors during support issues as well as technology installations and maintenance Look for efficiencies and improvements to provide a more effective experience for our users Ability to work flexibly, covering shifts and on-call as required by the business Project and Engineering Value : Take on technology projects and engineering activities to maintain MDS platforms and systems efficiently Work with vendors on installations and upgrades, ensuring high standards of work Look for efficiencies and improvements to enhance user experience while being mindful of cost implications Ensure documentation is clear and correct to facilitate knowledge sharing with global MDS colleagues Criteria / Qualifications required : At least 6-10 years of demonstrable experience working in a technology support capacity in the banking or finance sectors Deep knowledge of LSEG trading platforms, RTDS / RMDS, and LSEG products Knowledge of ITRS monitoring systems, both in support and engineering roles Good communication and project management skills An understanding of banking and financial terms and instruments, real-time data concepts, trading knowledge across Equities, Fixed Income, FX Familiarity with (Unix / Linux) OS environments, and understanding of network and firewalls protocols Working knowledge of Oracle, Microsoft SQL DBs Scripting languages such as Shell, Perl, Python etc. Understanding of application APIs, both development and support preferred A working knowledge of various Open-Source initiatives would also be useful Vendor and Exchange connectivity knowledge is preferred Job Family Group : Technology
Job Family : Infrastructure
Time Type : Full time
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