We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.
Monday to Friday | 9 AM to 6 PM *Holidays TBD Key Responsibilities: Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly. Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees. HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information. Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday. Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases. Technical Support: Assist employees with troubleshooting issues related to the HRIS system. Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination. Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies. Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions. Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations. Qualifications: Education: Bachelor's degree in business, Human Resources, or a related field. Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices. Language Skills: Bilingual proficiency in English and Mandarin. HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems. Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers. Attention to Detail: High level of accuracy and commitment to confidentiality. Interpersonal Skills: Excellent people skills with a positive and supportive approach. Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively. Nice to Have: Experience in a shared services environment. #J-18808-Ljbffr