At Citi, we connect millions of people across hundreds of cities and countries every day. We have been doing this for more than 200 years through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We are currently looking for a high caliber professional to join our team as SVP, Head of Treasury & Trade Solutions Operations (Internal Job Title: Customer Service Group Mgr - C14) based in Sydney, Australia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.
In this role, you are expected to: The Head of Treasury & Trade Solutions Operations role is a senior management position responsible for overseeing a team to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management, and compliance in coordination with the Operations - Transaction Services team. The objective of this role is to ensure the seamless delivery of high-volume cash management and transaction services. Actively engage with TTS business, coverage, and other functions to provide strategic direction from a TTS Operations perspective. This includes prioritizing technology innovation for TTS Operation and maintaining a strong focus on the delivery of high-quality operations support & customer services reflected in a high degree of customer satisfaction. Ensure all Financial and Efficiency Targets are achieved for the year, with a strong focus on Talent Development & Retention, Governance & Risk Mitigation.
The Head of CitiService FI Premium Service Manager is responsible for a team of FI Premium Service Managers in Australia & New Zealand, reporting directly to the CitiService Global FI Premium Head.
Responsibilities of the FI Premium Service Manager: The Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. Develop & maintain relationships with Sales, Client Executive teams within the region, with formal engagement forums and execution plans to drive Client Experience initiatives. Drive consistency in Service delivery to meet global standards and develop relationships with CitiService heads across the region and globally. Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products. Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client's advocate, anticipating client needs, and developing client confidence in Citi's products and processes. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations. Responsibilities of the Head of TTS Operations: Oversee the Cash and Trade Operations / Transaction Services team or multiple teams. Resolve highly complex and varying issues that have substantial potential impact. Negotiate internally, often at senior levels (across functions) and with external parties, as needed. Ensure that service to our clients is being delivered as agreed in SLAs, to the required level of performance and quality. Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment. As a successful candidate, you would ideally have the following skills and exposure: 10+ years of experience in a related role. Good negotiation, influencing, and stakeholder management skills. Experience in trade/cash operations and management in the banking industry, managing large teams. In-depth Cash/Trade product and operations knowledge. Robust strategic leadership and people management skills. Demonstrated ability to remain unbiased in a diverse working environment. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.
Take the next step in your career, apply for this role at Citi today.
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