As a Department Manager, you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store.
You ensure you have a Great Team and support their development, working with succession planning, talent development, and structured performance management for your team based on results, values, and leadership.
Key responsibilities: Regularly analyze and follow up Sales & Profit KPIs for your department and, together with the Visual Merchandisers, take action to maximize sales.Drive the Hello Member program in line with country goals.Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.Together with your Visual Team, ensure the implementation of the Commercial Handbook.Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up, and take any appropriate action to improve performance and develop your team.Actively work with a talent pipeline in your department to support the business and store needs.Qualifications: Customer centric mindset.Experience analyzing commercial reports and formulating plans to maximize sales.Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.Demonstrates excellent communication and relationship building skills.The ability to delegate, follow up, and provide straightforward feedback with the goal to coach and develop your team.Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.Location: 170 Queen Street, Brisbane City, Australia
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