Front Office & Guest Services (Hospitality & Tourism)
Casual / Vacation Rydges Camperdown is a 146-room hotel located just minutes from the Sydney CBD. Rydges is part of EVT, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment, and leisure in Australia & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers, and you. We're for making the day better. We include, nurture talent, and promote internally.
About the role We are seeking applications from a highly motivated and enthusiastic individual to take on a Casual role of Guest Service Agent within our Front Office team.
The Front Office Guest Service Agent will be responsible for engaging with the guests from the first point of contact through to their departure. A range of duties includes, but is not limited to, interacting with guests, anticipating and attending to guests' needs, checking guests in/out, providing local knowledge & directions, managing hotel reservations, and being actively involved in every service department of the hotel, including Food & Beverage, while providing a level of service quality that consistently meets and exceeds the expectations of our guests.
Renowned for our refreshingly local, down-to-earth experiences. Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze, and more. 2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts, and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering, and charitable giving. Australia and NZ's largest and most diverse experiences company. Skills & experience Flexible and adaptable to a rotating roster, including weekends and nights. Highly professional manner & grooming. Previous front office and OPERA experience desired. You are a perfectionist with a keen attention to detail. You have a customer service-oriented attitude. You are flexible and adaptable to the fast-paced & dynamic hotel industry. You have a desire to exceed every guest's needs and expectations. If you feel you have all the requirements to meet our guests' expectations whilst having a fantastic time doing it, let us know.
Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have as a Front Office Guest Services Attendant? Are you available to work on a rotating roster? Do you own or have regular access to a car? Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr