Sydney, Australia | Posted on 12 / 11 / 2024
Job Description The Operations Director for the APAC region at Evercam will bridge the gap across Commercial, Technical, and Business Operations. This role involves arranging installations and maintenance visits with our customers and partners, sourcing new partners, managing commercial and business operations for the APAC region, solving business problems, and driving improvements.
Externally, the role involves ensuring smooth installations, ongoing customer experience of Evercam, and decommissioning where relevant.
Additionally, the Operations Director will manage the regional Operations Coordinator and support staff, with the potential to build and lead a larger team as we expand in the APAC region.
Duties and Responsibilities would include: Responsible for continuous/daily monitoring, understanding & communicating camera uptime, downtime & any technical issues to clients (and relevant Sales & Customer Success teams). Responsible for working with other Evercam functions & staff to ensure the first criteria is met. Ensure smooth cooperation and integration of Sales, Operations and CS so that Evercam's clients' needs are served. Communication with Sales, Product and CS so that all regional Evercam staff understand any Operations changes in process, hardware (functions & costs) and any limitations in the services/service levels Evercam can provide. Liaise with Evercam HQ functions so that regional Operations' processes & standards are in line, and where not a rationale for APAC exceptions is agreed. Liaise with Evercam HQ where HQ process & standards could be changed or improved based on APAC Operations' experience. Work with senior regional & HQ management where current Evercam processes are sub-optimal to fix and then improve the internal (and external) Evercam machine. Work with APAC General Manager or Managing Director in ensuring that hardware pricing & ongoing operational costs are up to date, understood by other stakeholders. Requirements Record of overseeing the planning, scheduling and smooth delivery of multiple projects, including the allocation of resources. Effective financial planning, budget and cost management. Ability to build relationships with enterprise customers, especially at a senior level. Minimum of 5 years of commercial experience. Solid experience in hardware and software installation, and maintenance coordination. Keen interest in technology with the ability to quickly grasp technical concepts. Confidence in building and maintaining relationships with customers and partners. Initiative and independence in solving problems. Confidence in personal judgment and decision-making. Ability to work with limited support due to time zone constraints. Experience in a high-growth, early-stage start-up environment. Willingness to be actively involved across various aspects of the company. Experience in managing and leading a team. Experience of recruiting, mentoring and performance managing a team. Proven ability to deliver process and service improvement in a fast-paced environment. Previous experience in either a software or construction related company. Previous experience with reality capture/CCTV hardware and software. #J-18808-Ljbffr