Our Company Fosroc is one of the leading marketers and manufacturers of construction chemicals, decorative concrete solutions and related equipment for the Australian and New Zealand civil engineering, industrial, commercial, infrastructure and residential construction markets. Fosroc is proudly part of the DuluxGroup, home to some of Australia's most iconic brands and 8000 employees globally.
Your Role As a Customer Service Officer, you will engage with our customers at various points in their construction journey and create a strong relationship between the consumer and various Parchem brands. This is a full-time 38 hours per week position and will require you to work rotating shifts within a monthly roster to accommodate the Centre's operational hours which are between 7am and 6pm.
Responsibilities Respond to queries and order requests via phone calls and emails within a timely manner Manage customer orders and ensure entry deadlines are met Recommend products across our brands in line with the consumer's enquiry Handle complaints, provide appropriate solutions and alternatives within the set timeframes, and follow up to ensure resolution Be involved in ongoing training and on-the-job learning Benefits Give back to your community by using your "Supporting the Community" action day (1 day per year) Enjoy access to the DuluxGroup product ranges at a discounted rate For parents – a Parental Leave package of 20 weeks paid leave for the primary carer Enjoy true recognition through our various employee award schemes Access to learning and development opportunities to support your growth and development across multiple business units and locations Skills & Experience Demonstrated experience in customer service Highly organized with strong time management Ability to be proactive and supportive Excellent attention to detail How to apply: We are looking to speak with you asap, please apply online!
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