Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.
Please Note : Our office will be closed for the holiday season from 21/12/24 to 12/01/25. We will review applications and respond to candidates after we reopen on 13/01/25. Thank you for your patience, and we look forward to connecting with you in the new year!
Let's talk about the role and responsibilities
You will provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate, diagnose and resolve hardware and software faults related to end-user devices.
You will provide people leadership to the onsite team located with the client.
Let's talk about your capability and experience
Providing enterprise level technical support and customer-oriented service experience Troubleshooting desktops, laptops and tablets running a Windows OS (Win 7, 8.1 and/or 10) Working with and troubleshooting common enterprise applications (MS Office, Office 365, Lync, Skype for Business) Troubleshooting printers and print servers. ITIL v3, MCITP/MCTS and/or relevant technical qualifications highly regarded. Ability to work with composure and professionalism when dealing with multiple demands. Experience with leading small to medium teams. Experience with customer engagement and onsite client liaison About Capgemini
At Capgemini, we are more than just a business; we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGBTQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.
For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do.
Our Commitment to Diversity & Inclusion
Don't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at
Information Security and Compliance
Capgemini Australia has developed and manages process-oriented Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
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