Peppers Beach Club, 20 -22 Davidson Street, Port Douglas, Queensland, Australia Req #3512
Monday, 25 November 2024 Peppers Beach Club situated in the heart of Port Douglas, one hour's drive north of Cairns in Far North Queensland. The property combines beautifully appointed accommodation consisting of spa suites, two and three-bedroom apartments, and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options. Guests enjoy a lagoon-style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen. When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!
Purpose As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities Foster genuine connections with guests, making them feel valued and comfortable during their stay. Assist guests with transport and travel arrangements, luggage delivery and storage, parking, and valet services. Address and resolve guest concerns promptly and professionally. Offer expert recommendations for local attractions, restaurants, and activities. Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance. Skills and Experience Previous customer service experience, preferably in the hospitality industry. A track record of effectively managing multiple tasks and excelling in high-pressure situations. Strong problem-solving abilities and a proactive approach. Outstanding communication and interpersonal abilities. Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge. Driver's license – possessing an open (manual) driver's license is advantageous. Willingness to embrace a flexible rotating roster, including evening, weekend, and public holiday shifts as required. At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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