Also known as: Community engagement manager, Community officer, Community advisor, Stakeholder engagement officer, Head of community, Manager of community affairs, External affairs specialist
Is this role right for you? You'll have a positive mindset and enjoy communicating with people in person and in writing to build relationships. You'll think creatively and act with empathy when solving unique challenges, and be able to collaborate with others to achieve the best outcomes. You are calm under pressure, and can adapt well to changing situations.
What are some example projects or experiences? Community engagement officers are the face of rail organisations during key projects. They work with project teams to identify community impacts and find ways to reduce them wherever possible. They also prepare and distribute important information to the public, and answer questions or take feedback from people in the community. You could find yourself working for a major infrastructure company or government rail organisation, supporting vital infrastructure projects.
What is the work environment like? Sometimes you'll be in the office, developing stakeholder engagement plans and policies. You may also write communications, coordinate events, and engage with people in the community by phone or email. Sometimes you'll attend meetings or workshops with other business areas or project teams to develop strategies and support planning. Community engagement officers also spend time out of the office meeting with external stakeholders. Travel may be required. You can find work as a community engagement officer all around Australia. Most jobs are in cities and towns. Some are in remote areas.
Qualifications Community engagement officers usually have qualifications in marketing, event management, social work or fundraising. Our industry values diverse personal and work experience. Many employers can provide you with opportunities to gain new qualifications and industry experience to help you succeed.
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