Casual Student Administration Enquiry Officer AUD 60,000 - 80,000
Student Administration Enquiry Officer, Student Administration
Fremantle Campus
Casual opportunity
Be part of a welcoming community of professionals, academics, and students Friendly and collaborative working environment (Level 4) + 14.25% superannuation About the university The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.
About the office Student Administration at the University of Notre Dame provides expertise, service, and operational support across a broad range of student administration, student service and key regulatory, policy and compliance functions that support the academic decisions of the Faculties, Schools and other relevant departments at the University.
About the role Contribute to the effective operation of the University's systems for the collection, storage, processing, reporting and analysis of student data and information relating to the 'student journey'. This incorporates course enrolment through to graduation, and within this remit provides the highest quality professional services to students, staff, and external stakeholders. This position reports to the Senior Team Leader Student Administration.
Key Responsibilities Manage all Student Administration enquiries directly from students over the phone, email and in person. Provide strong administrative and operational support to ensure the effective and efficient operation of Student Administration. Development of systems and processes relating to the University's student information system. Proactively assist in identifying problems and suggest improvements that are evidence-based and consider relevant best practice principles, policies and systems. Process student requests, including (but not limited to): enrolments, change of grade, Leave of Absence, AWOL and File Closed, appointment of agent, examination results and Academic Standing matters. Ensure student records are up to date and accurately maintained. Contribute to promoting a positive and quality client service culture and collaborate as a team member to achieve successful outcomes for tasks. Provide support for a wide range of student services as required, particularly during peak periods according to where demand is greatest across Student Administration including student tuition and other payments, enrolment support and other areas. Assist with referred student enquiries and other duties as requested by the Senior Team Leader Student Administration. Qualifications, skills & experience Completion of a Diploma, Certificate IV or Degree in a relevant area and/or a minimum 2-3 years' experience working in a customer-focused administration role preferably in the Higher Education sector. Demonstrated sound administrative, data entry, and organisational skills with excellent accuracy and attention to detail. Efficient communication and interpersonal skills, including the ability to address and relate well to a broad range of students and stakeholders. Ability to demonstrate flexibility, work under pressure to manage conflicting priorities and meet strict deadlines. Commitment to maintaining high standards of customer service within a busy working environment. Knowledge in understanding of confidentiality, data protection and safe record keeping protocols of student information and data. Demonstrated knowledge of university policies and procedures or capability of acquiring knowledge. How to apply Please apply online with a resume and cover letter outlining your suitability for the role. Previous applicants need not apply. To expedite the process, we will begin shortlisting and conducting interviews prior to the close of the advertisement. We encourage applicants to apply as soon as possible.
Applications closing date: 29 November 2024
Applicants are expected to have current and valid work rights in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply. The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
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