Looking for a role where you can make a difference to someone's life?
Love supporting customers through the good and bad?
We've got you covered.
Benefits! Work from home opportunity Jan 2025 Start - interviews happening asap! Mon-Fri rosters - no weekend work! Full time hours each week (37.5 pw) Your Next Role: Answering inbound calls from existing and potential insurance members Applying empathy, active listening and problem solving, often dealing with sensitive calls and vulnerable members Handling membership applications, claims requests, and/or inquiries Resolving member queries with accurate information Outbound calls for follow-ups Training & Support: 4 weeks of training: Gradual learning of products and services starting in a virtual classroom style, learning theory and compliance, then putting it into practice gradually Supportive, diverse, and bubbly team environment What You Need: Someone with a minimum of 6-12 months recent Contact Centre experience (within the last two years). Insurance experience is a plus Positive can-do attitude Passion for delivering exceptional customer experiences A natural conversationalist, with a strong ability to empathize, understand members' needs, and provide tailored solutions Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members Committed to customers and to your role Exceptional communication skills both verbally and in writing AU or NZ Citizenship, Permanent Residency, or 2 years remaining on a valid working visa as this is a permanent position Available to work 37.5 hours full time each week (Mon-Fri rosters across 8 am-8 pm) What Next? Apply now and kick start your Weploy journey with one of our dedicated Talent team members.
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