As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer's unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority.
What You'll Do : Identify and qualify opportunities to expand small customers' existing Datadog footprint Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers Troubleshoot on issues to ensure a positive customer experience and continued product adoption Proactively work with customers to find expansion opportunities and increase loyalty and retention Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Act as advisor to customers to ensure they're leveraging the solution effectively Who You Are : Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in customer success A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell / cross-sell activities A self-starter who can multitask and adapt to changing situations Strong with time management and feel confident working in a high volume, high velocity role Benefits and Growth : Best-in-breed onboarding Sales training in MEDDIC and Command of the Message An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking Continuous professional development, product training, and career pathing New hire stock equity (RSU) and employee stock purchase plan (ESPP) Equal Opportunity at Datadog : Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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