Buscojobs | Buscojobs | Customer Support Manager

Details of the offer

Salary: 100K + Super
Location: Sydney CBD / Hybrid WFH
About Our Client: Experiencing exponential growth in the past 5 years, our client is now one of Australia's largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on Google and have received great write-ups in publications such as the AFR.
Duties: This is a pivotal role to ensure exceptional service and guidance is provided to clients following the purchase of property, right through to settlement. Duties will include:
Nurse customers and provide information and guidance in the period from purchase to settlement and ensure they are prepared for each stage of the process. Maintain and update daily, weekly, and monthly settlement status reports. Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress. Interpret and explain fundamental contract terms & conditions. Prepare pitch materials, handover booklets, and manuals for document preparation. Assist members with defect inspections, depreciation schedules, and property leasing. Specific Requirements: Possess a solid understanding of timeframes within the House & Land development process. 2+ years in a similar role within a high-volume developer, builder, broker, etc. Willing to work outside of normal weekday 9-5 hours (rarely, but when necessary during peak periods). Maturity and a client-experience-focused mindset. Real Estate Certificate of License is preferred (but not essential). Ideally have a passion for property investing and a high EQ. Benefits: Inspiring role, supporting clients in their wealth-creation journeys. Generous salary on offer for the right candidate. Hybrid work environment (and convenient CBD office location on bus & train routes for the days you go in). Career development opportunities. Incredible office space with lots of natural light, breakout space, and full kitchen/dining area (also a coffee shop in the lobby). Great workplace culture. To be considered, please click the APPLY button.
Contact: Sharon Bennie, 0413 381 381.
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Nominal Salary: To be agreed

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