blueAPACHE is an innovative and rapidly growing Managed Service Provider, providing IT and technology solutions to clients across various industries. We are currently seeking a talented and dedicated Support Operations Engineer to join our team.
In this role, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring prompt resolution of their IT issues. You will work closely with the Service Desk team, as well as other teams within the organization, to identify and address problems, escalate complex issues when necessary, and maintain a high level of customer satisfaction.
The ideal candidate has a strong technical background and excellent problem-solving skills. You should have experience in desktop support, network troubleshooting, and knowledge of various operating systems and software applications. Strong communication skills and the ability to work well in a team are also essential for success in this role.
Responsibilities :
Provide IT support and troubleshooting for clients. Work closely with the Service Desk and other teams to resolve issues. Escalate complex problems as needed. Maintain a high level of customer satisfaction. Minimum Requirements :
Previous experience in a similar role, providing IT support and troubleshooting. Strong knowledge of desktop support and software applications. Experience with network troubleshooting and basic understanding of LAN / WAN. Proficiency in operating systems such as Windows, macOS, and Linux. Excellent problem-solving and communication skills. Ability to work well in a team and collaborate with different departments. Benefits :
Options for virtual interviews. A supportive and rewarding work environment. Flexibility for hybrid and work-from-home arrangements. Regular social events and a strong team culture. Ongoing training and development including paid certifications. Quality hardware and laptop provided. Employee referral programs. Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.
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