AUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney is now casting for Assistant Moonlight (Night) Manager to lead our overnight hotel operations and guest services team. Reporting to the Welcome Manager, this integral role provides a high level of service to guests' experience and presents an amazing opportunity to play a key role in the world's largest W Hotel, with 585 rooms, suites, and studios. The ideal candidate will have strong organizational, communication, and leadership skills, as well as a deep local understanding of the guest journey.
If you are passionate and charismatic, have outstanding communication skills, zealous about creating a memorable and welcoming atmosphere for customers, and strive to provide personalized and attentive service that exceeds guests' expectations, then this exciting role is for you.
JOB SUMMARY Overseeing all front office and guest services operations during the overnight shift Responding to guest enquiries and requests in a timely and professional manner Monitoring hotel security and safety, including conducting regular property patrols Troubleshooting any issues that may arise and implementing appropriate solutions Supporting the day-time management team by providing updates and escalating any concerns Ensuring all hotel processes and procedures are followed during the overnight hours Managing the overnight front desk team, including scheduling, training, and performance management Balancing the needs of the team, guests, and the business itself Maintaining a focus on excellence and continuous improvement BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program Great Places to Work certified DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever / Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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