Job Description Responsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:
Assume responsibility for the operation of the hotel under the guidance of the General Manager, including overnight caretaker duties. Oversee all guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to agreed procedures and standards. Manage and supervise tasks of staff to ensure that the highest quality service is delivered and department standards are met. Review and implement procedures. Communicate with the General Manager on all matters regarding guest services and hotel operations. Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently. Have the necessary skills and training to actively resolve complaints and challenges presented by customers. Qualifications You will have proven leadership experience and a genuine personable service style that always impresses our guests, leading our Heartist philosophy at every interaction. Excellent customer service skills and enjoy creating memorable moments for guests. Strong analytical and problem-solving skills. You are able to manage your time and can handle juggling numerous tasks at once while still following procedures and maintaining a high awareness of security. This job requires 4-5 nights on call. Please note that the option for live on-site is highly preferred.
Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on accommodation and food & beverage. Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face). Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity, and have fun. #J-18808-Ljbffr