Right at Home is currently seeking an experienced and highly motivated Administration Scheduling Officer to join our home care team in a community support environment.
We are seeking someone who is detail orientated, can work autonomously, under pressure, and has the ability to communicate with a variety of people.
The Administration Scheduler Officer is responsible for assisting with rostering field staff to meet our client needs ensuring we provide their ongoing support services. The team ensures that our rosters are filled both long term and short term and any vacant shifts are assigned in a timely manner.
The successful candidate will have exceptional customer service skills and a can-do attitude, who is able to manage a high-volume workflow, multitask between phones, emails and scheduling. Your commitment to quality service enables our valued clients to live safely and independently in their own home.
Take your next career step with Right at Home.
ABOUT THE ROLE As an Administration Scheduling Officer, you will form part of one of the most important teams in our organisation.
Overall, you can expect to:
Be the main point of contact for incoming calls and staff rostering allocations and enquiries Assist Scheduling in support services for our Community Aged Care, NDIS, and Private clients Manage the inboxes of multiple email accounts Produce a monthly digital newsletter for client communications Have sound administrative and computer skills. Alternate On-call After Hours Roster Coverage ABOUT YOU We are looking for an engaging and passionate person who shows a strong commitment to the overall growth of the organisation. Attention to detail, maintaining accuracy, and having the capacity to absorb and apply new information and processes will allow you to succeed in this role. Showing initiative and being confident in your own skills and abilities, including being able to prioritize your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.
You will also bring:
Previous Administration and rostering experience within the community care/aged sector (essential) Strong commitment to providing excellence in customer service and understanding of 24/7 service organization Experience in using rostering software Visual Care an advantage Experience in the use of Microsoft Office Applications Be a team player and show dedication to a proactive and supportive workplace culture. Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks. Benefits and perks: A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence. Opportunity for further training and professional development First Aid and CPR training Wellbeing and Rewards benefits Employee Assistance Program (EAP) The role will be covering the local Gold Coast, Northern Rivers and Scenic Rim region with our office based in Bundall, Gold Coast. All applicants will be required to provide copies of the following documents: Current National Police Check within 12 months Current Driver's Licence and access to a reliable vehicle Working Rights in Australia for Full-Time Employment If you are passionate about making a positive difference in the lives of clients and their families, and have a desire to work in a rewarding and fulfilling environment, we want to hear from you.
Apply now to join our team on the beautiful Gold Coast!
Employment with us is subject to satisfactory background checks, including a National Police Check, an NDIS Worker Clearance, and a Reference Check.
Each Right at Home Office is independently owned and operated.
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