Samsonite Australia is looking for an aspiring Account Coordinator to join our Wholesale Customer Engagement team at our Head Office based in Mulgrave on a 12-month, fulltime, fixed term - maternity leave cover contract. Reporting to the Supply Chain Manager, this role is responsible for day-to-day relationships with a portfolio of Samsonite B2B and B2C customers regarding order management and supply of stock.
Typical Duties Include: Working closely with the Supply Chain team to assist with, but not be limited to: Managing the timely and accurate processing of sales orders into the ERP (SAP) for the relevant warehouse and customer. Monitoring inventory levels for key SKUs to ensure fair and equitable supply to Samsonite customers. Managing the allocation of inventory to the sales orders and ensuring they are presented to the warehouse(s) on a timely basis. Managing the day-to-day relationship with a portfolio of customers including proactive contact and issue resolution. About You: You are keen to provide excellent customer service. You have strong computer and data-entry skills (Excel). You have strong data entry and administration skills as well as great attention to detail. You have a flexible and meticulous approach to work. You are commercially astute with the ability to manage multiple tasks. You have strong interpersonal and communication skills with the ability to communicate effectively via phone, email or in person. You are self-motivated with a positive can-do attitude and are willing to go the extra mile in order to exceed the customer's expectations. You have the ability to identify, investigate and resolve problems in a timely manner. Having had exposure to SAP is highly regarded, but not essential. This is a wonderful opportunity to work within a dynamic organisation.
If this sounds like you, please apply with your Resume and a separate Cover Letter in either Word or PDF format.
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