Peppers Waymouth Hotel, 55 Waymouth Street, Adelaide, South Australia, Australia Req #1916
Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning until night. With onsite gym, indoor heated pool and high tech conferencing facilities, Peppers Waymouth caters for a wide range of travellers. In your leisure time, hop aboard the tram at Pirie Street and uncover your new favourite restaurant or rooftop bar. Alternatively, venture further from Adelaide city to the enchanting Barossa Valley!
Purpose
As a Guest Service Attendant / Concierge, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
We offer flexible employment options, including part-time, casual, and full-time roles to suit your lifestyle.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out. Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services. Confidently communicate with guests and colleagues to ensure cohesive collaboration. Conquer challenges alongside guests, transforming dilemmas into success stories. Promote hotel amenities and services by having a deep understanding of products and offerings. Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge. Display proficiency in accurately handling reservations and managing guest accounts. Skills and Experience
Previous experience in hotel front desk operations is a valuable asset. Innovative approach to exceeding customer service expectations. Skilled at collaborating within teams, as well as working independently. Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills. Proficiency in both written and verbal communication. Driver's licence – possessing an open (manual) driver's licence is advantageous. Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays. At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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