Our Customer Support Centre is the engine room of our health services to the ADF, responding to customer enquiries and booking appointments for our ADF customers in health centres nationwide. It's a busy, varied and customer-focused team working to quick turnaround times and high standards of support. By doing a great job, you'll be making sure our Defence Members have a smooth and supported experience on their health journey.
About the role You will spend your time reviewing referral requests as they come in, prioritising the most urgent, and calling healthcare practitioners to make bookings.
Baseline Security requirement You must be an Australian citizen to apply for this role and be able to attain and maintain a Baseline Security Clearance from the Defence Security and Vetting Service.
You will have: Experience in a customer service role in a high-volume call centre A passion for healthcare and/or Defence Attention to detail with processing and administration (data entry) Exceptional customer service and communication skills Proven problem solving, prioritisation and decision-making abilities You'll be: Assessing and processing bookings Making inbound and outbound calls with ADF personnel and healthcare providers Providing booking and enquiry support Managing queue work Handling online file system management Being accountable for your scorecard and its deliverables Attending and participating in team meetings, coaching sessions, training, and one-on-ones Providing purely customer service with no sales involved This role is hybrid; you must be able to work from the office location in Melbourne CBD, and it will commence in February 2025.
About You To thrive in this role, you will be an inherently collaborative worker who enjoys working with people of all backgrounds to ensure they have a positive customer experience. You will also enjoy the fast-paced and problem-solving elements this role will bring in delivering key customer outcomes.
Be at the heart of it with Bupa Our Customer Support Centre is passionate and dedicated to the work we do. Our team culture is known for being open, honest, and collaborative, with our customers at the centre of everything we do.
You'll enjoy all the benefits of working with Bupa in Australia, including: Comprehensive training and ongoing development Internal career progression opportunities Competitive salary + annual bonus + Bupa benefits including significant product and service discounts Regular team meetings and celebrations of success Bupa employs more than 80,000 people globally and 22,000 across Australia and New Zealand. Our customers are our passion, and they're at the heart of our culture of care. At Bupa, you'll be challenged, encouraged to innovate, and collaborate with colleagues committed to delivering exceptional experiences.
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