Department Manager - Mackay QLD At Bunnings, you'll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role: As Department Manager / Coordinator at Bunnings you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Coordinators in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Operations and Complex Manager. You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers.
Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices.
You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and H&S whilst also developing strong relationships with our suppliers.
What's involved: Recruiting, Training and Developing new Team Members Ensuring H&S standards across your department and store Action customer feedback to improve the end-to-end customer experience Coordinate Stock, Visual Merchandising and Replenishments Who we're looking for: As a Department Manager / Coordinator for Bunnings you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Health and Safety and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations.
You'll need: A genuine passion for customer experience Be able to approach, connect and confidently interact with customers and teams An eagerness to learn about products and services To act with integrity, be safe and do your best Interested to apply? As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you'll receive a personality profile which will tell you a little bit more about yourself.
If successful, you will then be invited to complete an online video interview by email. Don't worry, it's only 4 questions and should take you about 15 minutes to complete.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you.
You'll be part of a workplace where you'll feel like you belong. There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home. Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch. Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café. 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks. The opportunity to create a real difference in your local community and environment. Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
About Us Our Commitment At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.
A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.
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