At the heart of our dining experience, the Restaurant Supervisor plays a vital leadership role in delivering exceptional customer service in our renowned Restaurant at the home of Brown Brothers in Milawa, Northeast Victoria.
About Us
Brown Brothers is one of Australia's most recognised brands and an iconic winery visited by regulars and travellers alike. Located in Milawa with picturesque backdrops, established grounds, and unique spaces, we're recognised for our time-honoured family history, and outstanding diversity around wine and food experiences. Hosting over 100,000 visitors per year – leading to incredible wine adventures around the globe – our Cellar Door and Restaurant are at the heart of what we offer.
We are a proud and passionate business who are strong on values and culture. Most recently we have identified by workplace culture authority Great Place to Work as one of the 100 Best Workplaces in Australia for 2024. We have also maintained our certification as "A Great Place to Work" for the sixth year in a row and are committed to honouring this recognition throughout all aspects of the business.
About the Restaurant
Having recently retained our Age Good Food Guide hat for the third year, Brown Brothers restaurant pairs 135 years of wine making history with seriously good food. Menus change with the seasons and cater for light lunches, shared feasts or a 5-course degustation. Our food philosophy centres around the kitchen garden and minimal waste all whilst creating and sharing wine adventures with guests.
Job Description About the Role
We are looking for a passionate and driven hospitality all-rounder to join us on a full-time basis to help deliver a memorable, engaging, and personalised experience for every guest by inspiring a high-performing, motivated team. In the absence of the Restaurant Manager, you'll take the lead in managing the FOH team, ensuring exceptional customer service and a seamless connection to the total Milawa experience.
Key responsibilities:
Oversee daytime restaurant operations, being an active participant in service, demonstrating industry-leading service skills that enhance brand recognition whilst maintaining a high level of knowledge about our wine and food offerings. Play a key supporting role to the Restaurant Manager including team leadership, contributing to staff training and development and ensuring clear and effective workplace communication. Use available resources effectively to create unique, personalised guest experiences that elevate the brand and strengthen customer loyalty. Follow accurate stock management procedures to maintain seamless operations. Champion continuous improvement in processes, procedures, and service delivery. Supporting Weddings and events as required. Desired Skills and Experience About You
To be successful in your application for this key role you must be an experienced front of house professional able to demonstrate/hold:
Proven experience in restaurant management/supervision, including staff recruitment, training and rostering in a dynamic hospitality setting. At least three years of experience in wine and food service. A friendly, outgoing personality with a good sense of humour and a passion for engaging with the public. Excellent communication skills—verbal, written, interpersonal, and negotiation. Competence in Microsoft Office and related software. Enthusiasm for and knowledge of wine, including wine styles and pairings. Current RSA certification. What's On Offer
Work with one of Australia's most loved and trusted wine companies. A rewarding opportunity with growth potential. Excellent balance of work and lifestyle with predominantly day shifts. Be part of a passionate and friendly team. Generous employee benefits including discounts on all products. Complimentary staff lunch provided each shift. Further information and a position description may be obtained by emailing or by calling Allyce on (03) 5720 5500.
#J-18808-Ljbffr