At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Broker Support Officer, you are to field incoming phone calls (and manage a dedicated Inbox) from our Broker network regarding queries to home lending applications.
The Broker Support Team assists Brokers with queries of home lending applications post lodgement, right through to settlement, ensuring they are supported at all milestones.
In some instances, post settlement support is required regarding the general maintenance of settled home lending applications.
The position is phone-based, and works collaboratively with our Broker network whilst supporting the wider Broker Partnerships and Home Lending Services Teams i.e.
Business Development Managers, Business Development Consultants, State Managers and Home Lending Assessors.
Role Location: Brisbane QLD
Role Type: Permanent, Fulltime
Note: This role has 2 openings.
What will your day look like?As a Broker Support Officer you will:
Ensure advanced customer service skills, prioritizing first call resolution.Utilize advanced communication skills (verbal & written) for phone and email interactions.Timely actioning and completion of tasks to meet advertised service level agreements.Complete regulatory and company compliance through timely completion of computer-based training courses.Embrace the Suncorp Bank Culture and demonstrate these behaviours consistently.Contribute to a positive team culture and engagement.Drive a positive risk and governance culture.Proactively identify and manage risk as a first line defence of the bank.Support Banking in projects and deliverables.What will you bring?To grow and be successful in this role, you will ideally bring the following:
Higher School Certificate.Understanding of the Australian Financial Industry.Experience in Contact Centre or Retail (customer facing) highly desirable.Banking &/or Lending experience highly desirable.Demonstrable experience with operational processes and systems (e.g.
CBP, Hogan, SunLink, ALLFI etc) highly desirable.
You're not expected to have 100% of these skills.
We value a growth mindset, so if you have most of these things in your.
So why join us?Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters.
That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference.
We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.
We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
Job Posting End Date
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