You'll make an impact by:You will build awareness of Great Southern Banks products and services, application process, credit policy and service proposition through regular contact and the ongoing training of brokers.Ensure Great Southern Bank is well represented and promoted at State Based Development events and regular calling strategy to regional brokers to help extend Great Southern Banks reach to more customers to enable our purpose – helping all Australians to own their own home.The BDM is the primary contact to provide quick and efficient support to brokers regarding Great Southern Banks policy and process inquiries, including support on deal structuring and scenario questions.Your responsibilitiesBusiness DevelopmentYou are known for your business development skills, identifying sales opportunities, and delivering on sales targets. You are able to effectively segment a large portfolio of brokers and apply appropriate strategies to achieve multi-tier KPIs. You ensure effective communication with the designated brokers in accordance with Great Southern Bank's communication framework. You represent the Broker team through attendance at partner professional and industry development days, which may require interstate travel.Customer Experience and ServiceProactively monitor processes to achieve continuous improvement and deliver outstanding broker and customer outcomes. You will develop, implement and monitor a broker calling program to ensure regular contact, product offering and brand awareness amongst your broker and aggregator partners. You manage and evaluate escalated issues, provide guidance and make recommendations, or escalate as required. You conduct spot checks of applications, ensuring compliance to policy, processes, products, and information is fit for purpose. You keep stakeholders informed of impending impacts and provide meaningful options and solutions.To succeed in this role, you will have:7+ years in banking/financial servicesPrevious relevant experience in a similar role in the banking industry, with strong broker and aggregator networksExperience in all aspects of the residential home loans, with a strong understanding of credit assessmentDemonstrated success in implementing structured call plansYour qualificationsTertiary qualifications in Business, Finance or Banking-related subjects (desirable)Relevant lending qualificationsKnowledge of financial services Codes and ActsWhy Great Southern Bank?Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!Imagine working for a bank that truly helps people. You can.Questions? Please reach out to Danielle Moore – ****** Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
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