Technical Support Specialist | OTR Tyres Selection & Technical Solutions Sydney Olympic Park NSW 2127, Australia
Posted Thursday 24 October 2024 at 4:00 am
Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.
OurOTR (Off The Road) Tyres are manufactured specifically to customer requirements selecting fromBMSA's broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair.
Our mission:Serving Society with Superior Quality To support our mission, we seek to fill aTechnicalProduct Support positionto work out of ourHead Office in Sydney Olympic Park .
The Benefits Competitive salary & career development within the global Bridgestone business State-of-the-art office with free gym & end of journey amenities 5 days extra leave every year after 2 years of employment An extra 5 days leave as a one off at each 5 year employment milestone Health checks / free flu shots Product discounts on Bridgestone Tyres Additional benefits & staff discounts The Role :
Promote Bridgestone OTR tyres, iTrack & BMSA related products to existing & potential customers Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel Troubleshoot technical & operational issues for customers & BMSA personnel Identify new product & product improvement opportunities for OTR tyres or iTrack Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties Develop & maintain a database to improve market intelligence Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales Work with the iTrack technical support team across back-end support, rollouts & troubleshooting About You - Essential A minimum of 2+ years of experience in technical support or related field Demonstrated ability to analyze problems, think critically & provide effective solutions Knowledge of Microsoft office programs with advanced Excel skills High level data analysis and manipulation skills Strong commitment to safety of yourself & others Patience & flexibility for frequent travel A valid driver's licence Current work rights in Australia About You – Preferred Tertiary qualifications in engineering or similar Ability in computer programming & managing databases Exposure to OTR tyres or the mining industry Join a global leader and take on your next professional challenge!
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