About Breville
Over the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world. About the role:
As a Customer Support Specialist at Breville, you'll be the first point of contact for our customers and partners, delivering exceptional support and embodying our brand values. Your role will involve providing product and sales assistance through phone and email, ensuring every interaction reflects Breville's commitment to quality and customer satisfaction.
Key responsibilities include: Provide first level product and sales support to Breville customers and partners through phone and email. Emulate the Breville culture, values and experience in all forms of communication. Balance consumer advocacy within business guidelines and policy. Accurately document customer information, case interaction and interaction activities. Learn and articulate product knowledge to effectively resolve issues. Resolve customer complaints and defuse situations calmly and courteously. Attend relevant product and skill training sessions. Actively engage with consumers through direct inquiry and follow up to ensure understanding and ultimate satisfaction. Regular and punctual attendance. Proficient communication handling across multiple channels such as phone and email. We're Interested in Hearing from People Who Have: A high school diploma is required. Strong customer service and communication skills; prior experience supporting customers of a luxury brand is preferred. Troubleshooting experience and the ability to provide clear technical guidance to customers with varying levels of technical proficiency. 2+ years of customer service experience, preferably in a call centre environment. A passion for and enthusiasm when interacting with others. Knowledge of Salesforce. Key Attributes: Focused on problem-solving. Patience and resilience. Friendly and approachable attitude. What we offer you: Competitive compensation package. A fun and rewarding team environment. Opportunity to work for an Australian Stock Exchange listed company. Employee assistance program. Paid parental leave policy. Employee discounts of up to 50% on all our electrical products. Corporate health and wellness benefits. To Apply Come and make your mark with this global leader by applying today via the Apply Now button.
Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.
Breville Group is proud to be an Equal Opportunity Employer.
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