Management (Manufacturing, Transport & Logistics)Full timeSIXT has arrived in Australia. Be part of this exciting new premium brand in Australia.Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates, and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with one of Australia's most trusted and reliable brands. We go above and beyond for our customers.Our friendly, professional team takes the time to understand your rental needs. Whether you're after an economical compact car, 4WD, family sedan, luxury car, bus, van, or truck, thousands of people across Australia trust us every day to help people and cargo on their way.We are currently seeking a Branch Operations Manager for our brand new super store in Truganina.What is this role all about?As a Branch Operations Manager, your primary responsibility will be to manage the end-to-end daily operations of a SIXT location. Your primary responsibility will be managing a team, with a significant focus on customer service, while also driving the overall profitability and productivity of the location and the team.As a senior leader, you will have had previous retail operations leadership experience. You are a leader who believes that developing the skills, knowledge, and behaviors of your team is critical to success. You will demonstrate attention to detail in rostering, branch appearance, increasing sales, and controlling costs. Having a passion for outstanding customer service outcomes will see you deliver sales targets and KPIs.You will be commercially and analytically minded, as well as being a driven individual who is passionate about retail and logistics. You will be proactive, ambitious with a can-do attitude, and consider your communication and relationship-building skills to be your key strengths. You will be able to work autonomously as well as effectively within a small team environment.What do we need from you?To be successful in this position, you will be able to demonstrate the following:A positive mindset that can engage and motivate a teamProven experience in mentoring teamsAbility to run a profitable business by supplied profit and loss statementsExperience in retail managementAdvanced customer service skillsPast experience in logistics or a willing attitude to learn on the jobSomeone who is not afraid of getting their hands dirty, working alongside their teamA technical mindset with an ability to grasp new concepts quicklyA flexible approach to working hours as required; this role will require some weekend workAbility to learn and operate our point-of-sale softwareAn ability to run and analyze daily reports and work with the team to action and follow-up tasksAttention to detail in the presentation of vehicles and locationAbility to work unsupervised with a good sense of responsibilityAbility to multitask, as well as be highly organized with strong attention to detailExperience in dealing with customer issues and conflict resolutionA full and current driver's license.What's in it for me?We want you to love what you do – and where you do it. This position is a great place to embark on your career in the Vehicle Hire Industry. We want you for the long term to be part of an exciting business and industry.We will provide you with full extensive training in the industry and offer full career progression.We can offer a variety of roles and positions within all departments of the business over the life of your career. It is a very exciting and unique industry with endless opportunity for the right candidate.We also have an Elite club – where we reward our top performing teams every month. You will never get stale, with 25+ locations around the state; you will have the opportunity to work at different locations over your career.And, oh, the benefits: There's up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends - but that's just the tip of the iceberg. As part of the NRMA Group, you have access to a vast range of employee discounts, savings, special offers, and more.You will be rewarded with a generous remuneration package that will drive and motivate you to achieve excellence, alongside an attractive bonus structure.We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected, and able to contribute their talents to drive organizational performance. We encourage applications from all diverse backgrounds including Aboriginal and Torres Strait Islander peoples and the LGBTQI+ community.
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