Be part of Beyond Bank a bank that is for and with you We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Job DescriptionThe RoleIn this role you will steer and elevate branch performance while championing our presence in community engagements. Your focus will be on delivering top-notch customer service, seizing every chance to enhance customer relationships, and nurturing a motivated team. Step into this role, with varied hours from my to lead the charge towards success and leave a lasting impact on our branch's trajectory.
In the role you will: Proactively engage customers to understand their financial needs and offer tailored solutions, fostering long-term relationships based on trust and loyalty.Drive sales targets by monitoring performance, providing coaching, and supporting team members in achieving goals.Collaborate with specialists and community stakeholders to deliver comprehensive financial solutions and enhance market position.Support operational efficiency and effectiveness through consistent coaching, performance monitoring, and adherence to organizational strategies.Champion change and innovation by leading through transitions, fostering a culture of creativity, and promoting the Beyond Bank values throughout the team.Demonstrate strong emotional intelligence, openness to feedback, and a commitment to personal and team development.Desired Skills and ExperienceAbout you You are a proactive and customer-focused individual with a knack for building lasting relationships who thrives on driving sales targets and supporting team members to achieve their best. You are passionate about community engagement and innovation in the financial sector. Bring your strong leadership skills, commitment to operational excellence, and dedication to living our organizational values to make a meaningful impact in our dynamic environment.
Performance-driven leadership emphasizing coaching and development.Expertise in customer relationship management and consumer lending.Proficient in local business and community development with a focus on effective risk management.Proven ability to guide the strategic direction and growth of the branch.See yourself in our team You will be joining the Hunter Valley Branch Network, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.
Why work for Beyond Bank? If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
And there's even more benefits: A flexible, and diverse working environment.Career development opportunities, training and coaching.Annual paid work-life balance days to boost your annual leave.Community volunteer days to support many community charities across Australia.Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more.The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good.
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