At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.Job DescriptionSIXT Australia is on the lookout for a Branch Manager to join the team at our Melbourne City location. This is a full-time, 12 month contract, covering parental leave.As a Branch Manager, you will manage all staff at your location/s to achieve maximum efficiency, drive utilisation and sales, and support business strategic direction.Your key responsibilities will include:Conducting daily meetings with operational team to set daily focusEnsuring the location is supported with rentable fleet to drive utilisation targetsSupporting staff by working on the front desk or any part of the location as requiredCreating and maintaining a positive working environment that promotes open communication and empowermentDriving change and company initiativesEnsuring all staff fully understand their role and how their performance is measuredGenerating excitement and passion in customer service initiatives through open communication and sharing of best practiceEnsuring that employees are adhering to safe work practices and HSE complianceEnsuring all relevant policies and procedures are implementedMaking positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the businessQualificationsExperience in vehicle rental industry (preferred but not essential)Demonstrated effective usage of interpersonal skills along with communication style to coach staff in selling to customers and providing exceptional serviceDesire to work in a competitive, fast-paced environmentProven ability to exceed customer expectations in terms of the service and quality of product offeredPromotion of a professional, enthusiastic and flexible manner when dealing with customers, staff and the SIXT Australia brandDemonstrated leadership capabilities and people management skills to motivate your teamHighly developed ability to solve problemsAbility to work effectively during periods of high demand and stress dictated by the positionExperience in negotiation, handling conflict and confrontation, and facilitating resolutionProven experience in working as part of a teamCurrent Full Driver's LicenceAbility to work in AustraliaAll successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening.Additional InformationAt SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:Competitive salary package including motor vehicle, phone and laptopTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!Discounts on all NRMA insurance products including car, home & travel"ME" day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar yearEmployee Referral Program where you may be eligible for a $2,000 referral bonus paymentAt SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.If you're ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!
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