Commonwealth Bank of Australia – Charters Towers QLD You're a passionate customer service professional. We are enhancing the financial wellbeing for our customers and delivering outstanding customer experiences. You will be joining one of our Multi-Channel Branches!
What is a Multi-Channel Branch?Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions.
After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
As a trusted figure in your local community, we'll empower you to build strong networks and develop new and innovative business opportunities for your team. This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.
The Retail Bank is the public face of CommBank – in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
Assist customers with general banking transactions, answering questions and queries.Build a personal connection with customers through meaningful conversations face to face and through our direct channels.Work with customers to use our in-branch technology and digital banking options.Complete Financial Health Checks to assess customers' financial needs.Process applications for personal loans, credit cards and associated products.Use tools to capture customer feedback and take action to correct any service breaks to drive improvement.Be provided with continuous training and development to support your career aspirations.With us, you'll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today! Aboriginal &/or Torres Strait Islander people encouraged to apply.
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