We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.
Responsibilities: Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services; Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players; Regular and coherent reporting of all actions taken and results found; Training and development plans; Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives; Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation; Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner; Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes; Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement; Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams. Requirements: Native French; 2 years of I-gaming experience at least; Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry; Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation; Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently; Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation; Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences; Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players. We offer excellent benefits: Competitive salary and attractive bonus scheme; Working in a dynamic International company; Ability of career and professional growth within the company; Social benefits and team buildings; Sunny, spacious office. Location: Cyprus or Bulgaria.
Join our team and play a key role in shaping the future of VIP gaming experiences. Apply now to become our VIP Quality Assurance Manager and be part of our exciting journey!
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