The role: Reporting to the Brackenrigg Manager, you will be supporting and managing our operation on a day-to-day basis. You will be a key player in a newly refurbished pub which has been growing since it opened. You will bring plenty of industry experience and strong leadership skills to the role and your warm and professional personality will fit perfectly with our culture of "relaxed professionalism". As well as delivering an unrivalled dining experience, you will work closely with our head chef to express our passion for food in a lakeside location.
At our Inn, we're looking for a team who are passionate about the Lake District and our local food and drink producers and are eager to be a part of this incredible way of life. As a member of our team, you'll work alongside others who prioritise our guests and support each other.
Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our team is reflected in our exceptional working environment – one that promotes work-life balance, professional development, and plenty of opportunities for growth.
What your days could look like: Working to exceed guest expectations by managing the Inn in a relaxed but professional manner. Working with the senior management team to develop and evolve the Pub, taking an active role in identifying new trends and opportunities. Being part of the team with a hands-on approach to your shift and supporting on the floor. Managing the financial performance of the Pub alongside the Pub Manager. Ensuring all revenue, payroll and overheads budgets are met. Support the manager with Rotas and working on team utilisation. Liaising with the pub manager to successfully deliver the service. Ensuring check in/check outs are completed to company standard. Support Housekeeping to help drive standards. Learn all systems required to carry out duties. Take care of Guests Billing. To ensure all complaints and feedback are managed to company standard. Provide a sympathetic ear to any complaints received. Managing the ongoing training, development and performance of the Brackenrigg Team. Promoting and leading a culture of continual professional development. Overseeing all ordering and deliveries to ensure good stock control and minimal wastage. Ensuring a safe environment for both staff and guests and adhering to the company's health and safety policy and procedures. Jobs skills and requirements: Supervisor experience in a similar setting. Previous experience of managing a team. A good knowledge of customer care/ complaint handling. Minimum of Maths and English Grade C or above qualification. Attention to detail and ability to maintain accurate records. Good working knowledge of Microsoft Word & Excel. First Aid. Health and Safety. Food hygiene. Computer literate. Good communication skills. Ability to work in a busy environment. Ability to work on a variety of tasks simultaneously. Confidence in dealing with staff and guests. Good Leader. Experience in cash handling. Budgetary/ costing experience. Responsible. Confident. Care about our team and our environment. What we can offer in return: A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater. Excellent career prospects in an ever-expanding organisation. Special rates for you and your friends & family to stay at Another Place, Brackenrigg Inn and Watergate Bay Hotel. Team discounts on treatments in Swim Club. Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouse & Brackenrigg Inn. Team social events throughout the year. Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances. From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn't just a job – it's a transformative career opportunity. Apply now and join us in creating memorable experiences that our guests and team remember for a lifetime.
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