Geelong Arts Centre is one of eleven Victorian State Government owned creative organisations under the umbrella of Creative Victoria. Since opening in 1981, Geelong Arts Centre has made significant artistic and cultural contributions to Geelong and the surrounding regions.
Geelong Arts Centre is currently undergoing a period of exciting and dynamic change. To meet the cultural needs of a growing population and help secure Geelong's position as a global city, the Victorian State Government, through Creative Victoria, has committed funding for three stages of capital development. Stage One - the refurbishment of The Playhouse Theatre was completed in 2010. Stage Two - the Ryrie Street Redevelopment ($38.5m) was completed November 2019 and opened to the public on 7th November 2019. Stage Three - The Little Malop Street Redevelopment ($140m) commenced in 2019 and is planned for completion in 2023. This investment will result in a world-class arts facility becoming the cultural heart of Geelong and the G21 region.
Led by a dynamic CEO and Leadership Team, your contribution and expertise will be highly valued. We offer a great working environment in the creative heart of Geelong, working alongside passionate people who are committed to community and the Arts.
About the roleJoin the Geelong Arts Centre Box Office team in the role of Box Office Attendant.
Geelong Arts Centre Box Office Attendants deliver best practice frontline service to all internal and external customers. With a strong focus on service culture and acting as a source of information for the general public, this position provides the opportunity to showcase exceptional customer service skills and enhance the experience of visitors.
Box Office Attendants are required to maintain high attention to detail to ensure the accurate operation of ticketing systems, as well as utilise judgement and problem-solving skills to ensure efficient functioning of the Box Office.
People and TeamsBuild and maintain cooperative working relationships with Centre staff and external stakeholders.Be an active part of the Box office team, including attending all team meetings and training.Box OfficeAssist customers with ticket purchases and problem solve general enquiries in an accurate and timely manner to ensure exceptional service culture.Support the sale of tickets by acting as a source of information for the general public and ensuring that all promotional material is conveyed accurately and efficiently.Maintain awareness of policies and procedures and ensure accurate adherence to all duties outlined in the Box Office Manual to ensure efficient operation of the Box Office.Lead by example in living the Centre's values-in-action and modelling best practice to provide outstanding customer service and enhance experiences at Geelong Arts Centre.Undertake other duties or projects as reasonably requested.Essential qualifications and experienceHighly developed stakeholder engagement and customer service skills, with a positive diplomatic approach, flexibility of style, and the ability to establish productive working relationships with a variety of people.Strong IT and system skills, including the ability to operate Microsoft Office Suite and ticketing systems.Level 2 First Aid Certificate.Current and valid Working with Children Check (Employee).Desirable qualifications and experienceExperience working as part of a customer focussed team.Experience in the Arts entertainment/event industry.Experience using ticketing or point of sale systems.Special requirementsA component of evening and weekend work may be required as part of the normal hours of duty for this position.
Sound like you? Then we want to hear from you!To apply for this opportunity please click the Apply Now button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV.
Applications close at Midnight, Sunday 10 November 2024Applicants will be required to undergo police and identity screening. First round interviews will be conducted either face-to-face or online. Geelong Arts Centre is an equal opportunity employer and values the contribution that diversity brings to the workplace. Geelong Arts Centre is strongly committed to the safety and well-being of all children that interact with our organisation. We have zero tolerance for child abuse. Geelong Arts Centre encourages and welcomes applications from Aboriginal or Torres Strait Islanders People. Applications are open to those with full-working rights in Australia.
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