Bond Loan Statewide Services Officer, Department Of Housing

Assess customer needs and determine eligibility for private rental assistance.Apply legislation, policies and procedures to applications for rental assistance.Operate in a call centre/processing team environment with individual targets.Deliver a sustained level of productivity in a high demand customer service environment.Identify and achieve own work goals through planning, prioritisation, and organisation.Adapt work practices in response to changing technology and work environments.Support effective partnering with internal and external stakeholders to resolve customer issues.Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.Applications to remain current for 12 months.