Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
As a Sr. Business Relationship Manager (BRM) or Sr. Billing Specialist, you'll play a key role in our operations team. Your main focus will be on helping customers resolve any issues preventing them from making payments. You'll be the go-to person for handling complex billing issues and discrepancies, managing a ticketing queue. Your proficiency in NetSuite, Oracle, and Salesforce will be crucial for offering strategic advice to improve billing processes and boost efficiency.
Main Responsibilities: Billing Operations:Manage a queue of high-level billing issues, ensuring prompt and accurate resolution.Maintain communication with partners, understanding their needs, and providing resolutions to support their objectives.Collaborate with various teams to address complex billing discrepancies and offer accounting insights.Perform account reconciliation and/or cash/credit reconciliation from contracts to invoices, ensuring clarity on the status of each transaction.Revenue Recognition:Oversee revenue recognition policies, ensuring compliance with accounting standards and company guidelines.Conduct thorough analyses to ensure accurate revenue accounting across different business scenarios.NetSuite and Salesforce Expertise:Utilize deep knowledge of NetSuite and Salesforce to reconcile quotes, contracts, and subscriptions in Salesforce with bills in NetSuite.Cross-Functional Collaboration:Collaborate closely with Sales, Customer Support, and Finance teams to gather information and resolve billing discrepancies.Other duties as needed.
Qualifications: Bachelor's degree in accounting, finance, or a related field.Proven experience as a Senior Billing and/or Sr. Revenue Specialist with a focus on accounting principles.In-depth knowledge of NetSuite and Salesforce platforms.Strong analytical and problem-solving skills.In-depth knowledge of EXCEL (advanced).Preferred Skills: NetSuite and Salesforce certification is highly desirable.Experience in implementing strategic accounting initiatives for process improvement.Familiarity with other accounting tools and software.Ability to interpret and apply accounting standards in various business contexts.Detail oriented.This role offers a competitive base salary. Other benefits of working at Kaseya include:
Full Health Benefits (portion paid by company)Paid Time Off Policy (PTO)Paid parking & free access to building gym (if applicable)Casual attire every day401(k)Join the Kaseya growth rocket ship!
Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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