Job DescriptionBenefits Assessor - (Fixed Term Until 30 September 2026) PKC11970£28,249 - £30,351Pullar House, PerthA rewarding opportunity has arisen for the post of Benefits Assessor.
This is an essential role which involves the administration, assessment, communication and maintenance of Housing Benefit and Council Tax Reduction awards.
As part of a busy team within the Revenues and Benefits service, the successful candidate will be responsible for the management of a caseload.The main duties of this post include: RequirementsTo be effective in this role you will:- Have excellent prioritisation and organisation skills to a manage a workload with minimal supervision.- Work as part of a team- Be able to thrive in a fast paced and demanding environment- Have the ability to interpret legislation and effectively communicate decisions.- Demonstrate the ability to apply attention to detail and utilise arithmetical skills to ensure accurate decisions and payment of public funds.- Exercise knowledge and understanding of the wider welfare system.
- Be customer focused.
Use a variety of communication methods to deliver a high standard of customer service which will show understanding, empathy and awareness of our customer's circumstances.
- Demonstrate sensitivity when handling information, maintain confidentiality and support our customers with dignity and respect.- Maintain a positive approach and be willing to make an effective contribution to the continuous improvement of service provision- Work with others both internally and externally in order to ensure that our customers receive the right help, support and advice at the earliest opportunity via onward referral processes- Be open to enhancing skills and play an active role in personal development- Have excellent IT skills with a good working knowledge of the Microsoft Office 365 suite of packages- Have a good knowledge of Local Government services and purposeThere is no requirement for a recognised technical qualification, however, the successful candidate must possess excellent numeracy and communication skills which can be demonstrated through attained qualifications or relevant experience.The Individual At PKC our influence our work and support us in the delivery of the .
In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate .
Find out more about and you could soon be joining our team!Please APPLY ONLINE.
Facilities are available at all public libraries in Perth and Kinross.
If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post.
This may also include an Overseas Criminal Records Check if you have spent time living overseas.Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender.What we can do for youIf you are successful in a role with Perth & Kinross Council, you will have access to a range of to help your physical, mental and financial wellbeing.
A healthy work life balance is important to us and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance.
You will have access to training and support for continued professional development.Perth & Kinross Council welcomes applications from former armed forces personnel/reservists.
Many of the skills picked up during your military career could be transferred directly into a role with local government.For more information about working for Perth & Kinross Council and living in one of the most scenic areas of Scotland, look at our page.
