We've never been 'just a bank'.
Just like you should never be 'just an employee'.
We're united in our belief that in banking, better can be bigger, and together we're making it happen.
It starts here.
With Bendigo Bank... and you.
Come and join a growing team where you will play an integral role in supporting our customers in financial difficulty and where you will help further elevate our approach to customer care.
As a Hardship Officer in our Mortgage Help Centre you'll make an impact by:
Engaging with customers facing financial difficulty to ensure we fully understand the customers' situation and needs.
Conducting in-depth credit analysis and workshopping suitable options to provide acceptable tailored solutions that meet the needs of our customers.
Building an open and supportive relationship with the customer that will empower our customers to regain financial stability and foster long-term financial well-being.
Exercising judgement and making appropriate recommendations that will safeguard customer and shareholder interests whilst ensuring the Bank is meeting Regulatory requirements.
This is a permanent full-time position.
We offer flexible work options that put our people first, and a hybrid model of 60% based out of our Adelaide or Bendigo corporate office.
What you'll bring to the role To succeed in this role, we'd love you to have:
Experience in hardship management, collections, credit assurance and/or Consumer lending, with the ability to hold needs-based and outcome-oriented conversations, review a customer's financial position and provide suitable solutions.
Operational knowledge of the regulatory environment, legal processes and obligations for managing financial difficulties and the collection and recovery of secured and unsecured debts.
An understanding of, and experience dealing with, customers who are vulnerable and/or experiencing financial difficulty with the ability to use discretion and empathy.
Good time management skills with the ability to prioritise and manage workloads to meet SLAs.
Ability to grow and develop your capabilities through structured and constructive feedback.
Excellent communication skills, with strong listening skills and ability to remain calm and positive whilst holding difficult conversations and reaching an agreed plan of action.
So, why work for us?
Want big impact that matters?
Here, you'll know your work directly benefits the customers and communities we all serve.
Want to be more than just a number?
Join a team that truly values you and the diverse contribution you make, every day.
Want career opportunity AND flexibility?
Achieve both here, where we know that balance and progression go hand in hand.
You'll also get access to a great range of benefits, including:
Flexibility means different things for different people.
Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first.
Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business.
Still in two minds?
Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application.
We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application!
We're making better, bigger.
And we'll get there with you.
Now's the time to set your sights even higher – on the future you and the future career you deserve.
Be quick to apply as applications will be reviewed as they are submitted, and the advert may close before the listed closing date.
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