Belong Learning Specialist (Fixed Term) Job Summary As a Belong Learning Specialist , you'll design, develop, and deploy learning solutions to ensure our customer service teams have the capability needed to provide great customer experiences and take the next step in their careers.
This includes induction training for new starters and learning experiences that equip our existing customer service teams with the skills needed for product and organisational change.
About the job You'll be part of the Belong Channel Operations team responsible for optimising our customer service teams' experience whilst delivering transformation and change.
Your peers will be other learning specialists, communications, and Reward and Recognition specialists, process and knowledge specialists, and delivery specialists.
Your learning solutions will fit seamlessly with other Channel Operations team solutions to deliver holistic people-focused experiences that achieve business, customer, and people outcomes.
This will be a fixed-term role through to 30 June 2025.
In the role, you will: Conduct research to understand the problem, opportunity, or challenge.
Consult with stakeholders to understand the change and/or business outcomes needed.
Conduct learning needs analysis and identify impacted audiences and existing learning solutions.
Define the learning outcomes and instructional approach (aligned to design standards and learning strategy).
Design, curate, develop, deploy, and maintain multimodal learning solutions including facilitated learning, digital learning, assessments, curriculums, and catalogues.
Collaborate with Workforce Management, Facilitators, and Customer Service Leaders on learning deployment.
Identify impacts to existing training content, curriculums, and pathways and make updates.
Analyse business and learning data to iteratively improve learning experiences and impact.
Define milestones, key dates, and manage risks and assumptions to deliver on your work.
Actively model continuous learning by maintaining and building your knowledge of the Belong business, people, and customers.
Facilitate short learning sessions to our Trainers and Customer Service Leaders when needed.
Work in an Agile team adopting Agile practices, tools, and mindset.
About you You are a passionate learning professional with creative flair who has hands-on experience designing and developing learning for customer service teams.
You can design, develop, and deploy accessible multi-modal learning solutions that are engaging and deliver results.
You have excellent organisational and stakeholder management skills, a keen eye for detail, and are a team player.
Skills and experience Experience: 2+ years of experience in the design and build of multimodal learning experiences including facilitated learning, e Learning, leader-led learning, and curriculum development.
Systems and Tools: Articulate 360 (Storyline and Rise) Adobe Captivate Microsoft 365 Share Point Jira and Confluence Skills: Learning Needs Analysis and Learning Instructional Design.
Expertise in UX design, instructional design, adult learning principles, and multimedia development.
Proficient in design thinking methodologies, user research, and data analysis.
Strong skills in stakeholder management, communication, and collaboration.
Human-Centered Design (HCD) skills and facilitation of design workshops.
Knowledge or willingness to learn about emerging technologies like AI and adaptive learning.
Defining and managing critical paths to achieve your learning solutions and the resources required to deliver.
We're flexible We're all about flexibility and choice at work.
Will you choose to work from home, in our office workspace, or on the go? We want you to work where, when, and how you're most engaged, safe, and productive – wherever in Australia that may be.
About Belong Belong's purpose is to help more Aussies participate in the digital world.
Our lives are pretty online these days, and most people just want a simple, affordable way to get connected.
Culture and behaviours Our ambition is a "one team" culture where achievement and outcomes are measured through the eyes of our Customers – a culture where we put the Customer at the centre of every decision.
Recruitment Support We are committed to making it easy for everyone to apply.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox.
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