Search by KeywordSelect how often (in days) to receive an alert:The Behavioural Analyst Interviewer (BAI) roles are an exciting opportunity for customer experience professionals who have a passion for dealing with people on a daily basis at international gateways connecting Australia to the world.
Following the introduction of additional security measures by the United States Government (TSA), the BAI is responsible for conducting interviews with U.S. bound passengers to collect intelligence and pivotal pieces of information which will assist in providing advice to understand and mitigate potential threats to security, whilst at the same time delivering a safe, easy and efficient world-class airport experience.Workplace Health & SafetyTake reasonable care for your own health & safety and other people in the workplaceComply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your managerComply with any reasonable instruction related to health and safetyDo not interfere with or misuse anything provided in the interest of health and safetyUnderstand and reinforce the requirements of WH&S to keep our people safeMeet company WHS requirementsKey ResponsibilitiesConduct interviews with passengers to build ongoing, confidential relationships, at the same time delivering a safe, easy and efficient world-class airport experienceCollect intelligence and pivotal pieces of information to assist in providing advice to understand and mitigate potential threats to securityObserve & interpret passenger behaviour and attitude and respond accordinglyReview passenger travel documentation (passport, ticket), if requiredEnsure all mandatory baggage control questions are asked to each passenger, if requiredEscalate unresolved behaviours for further screening, if requiredFacilitate the movement of passengers and their baggage from the interview area to check-inAnalyse information provided by passengers and respond accordinglyApply frameworks through critical thinking, sound judgment, and reasonable and necessary actionsQualificationsFull-time training is provided, week 1, Monday to Friday, Week 2, Monday and Tuesday.SkillsAutonomous – working with little supervisionOrganised – outcome and deadline orientedDrive and Initiative – self-starter/problem solverFlexible – adaptable to changeTeam PlayerFocused – excellent time management skillsAnalytical – ability to problem-solve through analysing and critiquingCooperative – ability to work well with others and get along in team situationsEfficient – plans time well, is organised and competentObservantWell presentedStrong relationship building skillsKnowledgeDemonstrated customer service experience.ExperienceDemonstrated customer service experience.Benefits & CultureDiversity StatementCertis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security.
We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.Should you apply, please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.Certis Security Australia Master License#J-18808-Ljbffr