Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Scope and Objectives This position is responsible for serving food and beverages to guests according to service rules, policies, procedures, and etiquette, in line with our motto.
Key Roles and Responsibilities Create new beverage concepts under the leadership of the head mixologist.Ensure smooth running bar operations with a high level of skill in creating alcoholic and non-alcoholic beverages for all guests.Follow beverage training programs for each concept.Administer purchasing and receiving of alcoholic and non-alcoholic beverages.Exceed guest satisfaction by knowing preferences and updating profiles.Maintain detailed knowledge of the restaurant menu and daily specials at all times.Be familiar with beverage service including glasses used and appropriate garnishes.Anticipate and service guests' requirements at all times.Keep ahead of industry trends, creating and implementing new revolutionary standards.Use opening and closing checklists to ensure smooth operations.Serve and clear food and beverage items in an unobtrusive and professional manner.Present menus in a proactive manner.Feel empowered and accountable within the workplace.Keep the manager on duty updated on guest feedback for the Glitch Report.Attend all necessary briefings and training sessions as instructed by the Manager.Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs.Perform any duties and special projects as requested by management, whether in your own department or any other department in the hotel.Report all issues and negative guest feedback properly on the glitch system.Follow the care program at all times, reporting issues through the system to maintenance.Ensure all hotel property and facilities are maintained in optimal working order.Assist with collecting information for the monthly P&L review.Record and report Glitch incidents with integrity and transparency.Link all facets of service, cuisine, and entertainment.Be in charge of training and grooming.Exceed all hotel standards at all times. Qualifications
Proficient in English.A Degree/Diploma in Hospitality or equivalent is considered an asset.Experience with cocktail batching is an asset.At least 2 years of bartending experience in a similar environment.Impeccable wine, beer, and classic cocktail knowledge.Passion for food, beverage, and providing excellent customer service.Ability to multi-task and be a strong lounge server.Strong oral and written communication skills.Ability to stand for long periods and lift and move beer kegs, liquor, and wine boxes.
#J-18808-Ljbffr