Job Description
Job Number:Banquet Attendant (Job Number:HOT0B5YW )
Work LocationsWork Locations: Hilton Adelaide 233 Victoria Square Adelaide 5000
The Banquet Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton International.
Join the Team at Hilton Adelaide today! Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing? As the Banquet Attendant, you will be responsible for performing the following tasks to the highest standards:
• Correctly label buffet dishes.
• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including setting tables, setting the buffet, having all equipment ready for service and ensuring that you have been briefed by your supervisor for the shift's activities.
• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks, not letting cups or glasses become empty.
• Accommodate any guest request or offer appropriate alternatives.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout the service.
• Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for? A Banquet Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledgein order toimprove personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to details.
• Able to work under pressure and deal with stressful situations during busy periods.
• Good English skills, both written and verbal.
• Familiar with computer systems.
• Outgoing personality and willing to work for long hours.
What will it be like to work for Hilton? At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:
Access to Go Hilton, our Team Member Travel Program
Competitive wages with higher than industry penalty rateAttractive incentive programWorldwide travel discounts at unbelievable rates for you and your friends and family!Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a fewA workplace culture that fosters personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
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