We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers during our later hours (1pm - 10pm) for Full time and Part time opportunities.
See yourself in the team: On a daily basis you will provide quick, accurate and up to date answers to customers' queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer-centric environment; we are always there for our customers when they need us the most.
Your responsibilities:
Be the warm and engaging voice of the business that our customers hear when they call in.
Contribute to the team's vision and values whilst adding value to every customer's enquiry and interaction.
Receive inbound calls from customers, offering resolution of the query at first point.
Provide customers with information relating to their products, services, and transactional information.
Be aware of the operational risk, regulatory compliance, and occupational health and safety requirements that apply in your area of business.
Hours and Training:
The hours for this role are 1pm - 10pm Monday - Friday. Start date: 6th January.
We will confirm your roster at least 4 weeks in advance.
We offer 3 weeks of training (during main business hours).
Are you big on work/life balance? We are too; we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.
We're interested in hearing from people who have:
Customer service skills.
Strong computer skills and ability to multitask.
Ability to work in a high-paced environment and revel in change and feedback to improve performance.
Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks.
Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 17/11/2024
#J-18808-Ljbffr