Bankwest Customer Engagement Consultant - Perth (Late Shifts) We are looking for a customer service superstar to express interest in Customer Engagement Centre roles, where they will provide phone-based support to our customers during our later hours (2pm - 9pm). See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities: Be the warm and engaging voice of the business that our customers hear when they call in Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction Receive inbound calls from customers, offering resolution of the query at first point Provide customers with information relating to their products, services and transactional information Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business Hours and Training The hours for this role are 1pm - 9pm Monday - Friday. We will confirm your roster at least 4 weeks in advance We offer 3 weeks of training (during main business hours) Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin We're interested in hearing from people who have: Strong computer skills and ability to multitask Ability to work in a high paced environment and revels in change and feedback to improve performance Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Engagement superstar and want to learn more, please apply!
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
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