Suncorp Group is looking for customer centric individuals join our team at our Toowoomba Branch as a Banking Consultant, on a permanent basis. This is a flexi part-time role offering a minimum of 30 hours per week across Monday to Friday. Please note this role may require some full-time hours over the initial training period. Our Banking Consultants provide outstanding levels of sales and service supporting customers via inbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes. What you'll do Deliver customer obsessed service that drives customer satisfaction and first call resolution. Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels. Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes. Contributes to a team culture that is balanced across people, customer, risk and performance. Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines. What you'll bring Experience in delivering high quality customer experience. Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures. Effective interpersonal and communication skills (written& verbal). Demonstrated ability to work as a supportive team member. Committed to self-development and opportunities to increase capability in role. Computer literacy and navigation skills. What we can offer you Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include: Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people. It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here Why you'll love working with us Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that's good for our customers, our people and the world. We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities Chase the sun, apply online today At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group. By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.
