B2B Digital Operations Consultant (Mining, Construction, Energy & Transport)Do you enjoy overcoming challenges, working within a collaborative and diverse team and working with leading edge technologies?
A leading & global provider of mining technology and equipment needs a Mining Digital Operations Consultant for its team in Tullamarine.
As a Digital Operations Consultant, you will play a key role in executing digital strategy and driving digital transformation within the dealer network.
Your primary role will consist in working with assigned dealers in Australia and develop their digital capabilities.
The Digital Operations Consultant provides Subject Matter Expertise in Connectivity, Platform & Data and Applications with a particular focus on growing eCommerce sales and active customers, increasing the number of connected assets, Data Health and increasing the usage of equipment management applications.
In this role, you will work directly with Dealers, including Senior Dealer Management, as well as many internal business partners across the enterprise.
This position provides an opportunity to work in a fast evolving environment and contribute to the Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance.
Must haves:Proven ability to drive operational improvements with dealers and customers.Demonstrated ability to quickly understand dealer culture with the ability to translate that understanding into a tailored approach to selling the value of Digital offerings.Strong communication and interpersonal skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams.Ability to influence internal and external partners at all hierarchy levels to successfully drive change.Extensive project management, change management and process improvement experience.Self-starter, able to work autonomously and in teams.Job Duties:Driving execution of Digital priorities with dealers – Deliver ecommerce growth, connectivity, digital deployment targets.Develop dealer capabilities for eCommerce solutions and drive customer adoption and online part sales.
Support the deployment of eCommerce Global Dealer Standards.Conducting the Digital Excellence Program assessment with dealers, establish and execute action plans and governance reviews to improve dealer digital capabilities.Leading the development of an aligned dealer digital roadmap and Cap & Cap plan.
Manage timely execution of digital deployments as the single point of contact with the dealer.Driving engagement with key dealer and Caterpillar stakeholders to ensure dealer capabilities and integration points needed for Digital deployments are understood.Being the main Digital contact for Distribution Director and Field Reps and internal business partners (Cat Digital and Industries) and provide Subject Matter Expertise to improve Digital and Technology capacity and capability.Aligning strategies of the dealer, Cat Digital, Aftermarket Services, Industries and Caterpillar Distribution Services Divisions.Keeping up with new industry trends, changing technology and regulations affecting customers and competitive environment.Qualifications:Bachelor's degree preferably in Marketing, Digital, Engineering, Information Technology, or similar.Operational and marketing experience gained from a broad range of assignments requiring Dealer and/or customer contact and interactions is preferred.This is hybrid role requiring you to work 3 days per week in the office based at Tullamarine.
The role will require up to 30% travel to dealer offices across Australia.
There is competitive salary of $140k base + 12% super + a 14% bonus.
Only candidates who have Australian/New Zealand citizenship or Australian Permanent Residency will be considered for the role. For further details regarding this exciting opportunity contact Fortunato ("Forty") Galluzzo on or Ryan Galluzzo on .
About the recruiterYour application will include the following questions:
Which of the following statements best describes your right to work in Australia?Have you played a key role in executing digital strategy and driving digital transformation for large organisations?Do you have extensive project management, change management and process improvement experience?Do you possess strong communication and interpersonal skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams? #J-18808-Ljbffr