B2B Digital Operations Consultant (Mining, Construction, Energy & Transport)
A leading global provider of mining technology and equipment needs a
Digital Operations Consultant
for its team in
Brisbane .As a Digital Operations Consultant, you will play a key role in
executing digital strategy
and driving digital transformation within the dealer network. Your primary role will consist of working with assigned dealers in Australia and developing their digital capabilities.The Digital Operations Consultant provides
Subject Matter Expertise in Connectivity, Platform & Data and Applications
with a focus on growing eCommerce sales, increasing the number of connected assets, Data Health, and enhancing the usage of equipment management applications. In this role, you will work directly with Dealers, including Senior Dealer Management, as well as many internal business partners across the enterprise.This position offers an opportunity to work in a fast-evolving environment and contribute to the Services Growth Strategy by working on enterprise-wide recognized initiatives and improving dealer digital capabilities and performance.Must Haves:
Proven ability to drive operational improvements with dealers and customers.Demonstrated ability to quickly understand dealer culture and translate that understanding into a tailored approach to selling the value of Digital offerings.Strong communication and interpersonal skills including presentation proficiency and a demonstrated ability to earn trust and credibility with senior management teams.Ability to influence internal and external partners at all hierarchy levels to successfully drive change.Extensive project management, change management, and process improvement experience.Self-starter, able to work autonomously and in teams.Job Duties:
Driving execution of Digital priorities with dealers – Deliver eCommerce growth, connectivity, and digital deployment targets.Develop dealer capabilities for eCommerce solutions and drive customer adoption and online part sales.Conducting the Digital Excellence Program assessment with dealers, establishing and executing action plans and governance reviews to improve dealer digital capabilities.Leading the development of an aligned dealer digital roadmap and Cap & Cap plan.Driving engagement with key dealer and Caterpillar stakeholders to ensure dealer capabilities and integration points needed for Digital deployments are understood.Being the main Digital contact for Distribution Director and Field Reps and internal business partners.Aligning strategies of the dealer, Cat Digital, Aftermarket Services, and Caterpillar Distribution Services Divisions.Keeping up with new industry trends, changing technology, and regulations affecting customers and the competitive environment.Qualifications:
Bachelor's degree preferably in Marketing, Digital, Engineering, Information Technology, or similar.Operational and marketing experience gained from a broad range of assignments requiring Dealer and/or customer contact and interactions is preferred.This is a hybrid role requiring you to work 3 days per week in the Brisbane CBD office. The role will require
up to 30% travel
to mine sites across Australia and overseas. There is a competitive salary of $140k base + 12% super + 14% bonus.Only candidates who have Australian/New Zealand citizenship or Australian Permanent Residency will be considered for the role.For further details regarding this exciting opportunity, contact
Fortunato ("Forty") Galluzzo
on 0438 709 417 or Ryan Galluzzo on 0429 959 462.
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